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Frequently Asked Questions |
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- "Can I get a quote without committing to an order?"
Of course! Send your sources, and we'll tell you the costs involved.
Then you can decide if you want to continue.
- "When do I need to send my art fee?"
We won't draw your art until the fee is paid, so send it as soon as you decide
that you want to go ahead with the
project.
- "Will I get to see a sample before the final pieces are produced?"
Our color proofs will show your art at the exact shape and size of the final
product. Preproduction samples are
available for a $25.00 fee.
- "How do you ship?"
We ship UPS. We charge the actual cost of UPS services and packaging, so we won't
be able to tell you the
total until the pieces are packed and ready to go. Product can also be picked up
in Bowmansville, PA.
- "How and when do I pay for my order?"
Your art charge is due before art is drawn. Payment for the finished products is
due before they ship, unless you
arrange terms with us. We accept checks, Visa,
MasterCard, and Discover.
- "How much should we charge when we resell our products?"
Most customers find they can have a very successful campaign by charging twice the
cost of the items. So if you
pay $8.00 for each piece, you can easily charge
$16.00 or more. Remember to add in art
and shipping fees when calculating your cost.
- "How do I reorder?"
Call and tell us that you want to reorder, the name of the product, and how many
you want. Remember that
reorders must be 50 or more.
- "How do I promote my replicas?"
When we send your first art proof, we'll also send a packet with advertising
and promotion ideas. You might
be surprised how easy it is!
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- "What types of references/sources do I need?"
We prefer to work from color photographs, but we'll use any source you can find. (We've
done plenty of pieces
from old black & white line drawings and the
memories of the people who saw the subject.) You don't need
professional photos, just take snapshots with any
camera. Include everything you want to show, taking close-ups
of special details or patching together a series of
pictures as needed. If the building is still standing, give us
at least one current photo from the angle that you
want, even if you're going to have an historic view in the piece.
- "How many photos do I need to send?"
That depends on how large your subject is, and how easy it is for you to show what you want. Send as many
as necessary to make sure we'll understand what we need to draw. Make sure
you include at least one photo
showing the general view you want, which will be used as the primary source
and will be the basis for our art
charge and piece price estimates. If the building is too big or hard to get
a clear shot of, take a group of photos
that can be pieced together to form the whole. Don't forget close-ups of
stained glass, detailed stonework,
statues, or other features you want to include.
- "When do I need to send my art fee?"
We won't draw your art until the fee is paid, so send it as soon as you decide that you want to go ahead
with the
project.
- "Is the art fee refundable?"
Our art fee covers the cost of paying our artists. Once your art is drawn, we cannot refund your fee. Please be
assured that we'll work with you to change your art if needed - we want you
be happy with your piece. We
won't produce the final item until you approve the art.
- "Can you remove any unnecessary items from my photo?"
Absolutely! We routinely take out seasonal decorations, fences, garbage cans, stop signs, telephone poles/wires,
and other unsightly items found around buildings. Let us know if you want any
of these things kept in the art.
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- "How are my pieces made?"
We use 3/4" wooden blocks and apply the image using a 4 color process.
- "Does the base price include the back information?"
Yes. We can also include logos or print in your organization's colors.
- "How many words can fit on the back?"
There's usually room for 150-200 words. You can also put on a statement of exclusivity or contact information.
Limited edition numbering is also possible at 10¢ each.
- "How many pieces do I have to order?"
The minimum first run of a new design is 100 pieces, but you can get any number over that.
- "How are the replicas packaged?"
Normally, each replica is packed in its own brown paper bag. We
can also send you clear-lidded gift
boxes at 85¢ each if you want to make a more attractive display or
presentation.
- "How much will each piece cost?"
Every replica design is based on size. Most range from $8.00-$9.00, (contact Customer Service for quantity
discounts.) Your replica's cost will be estimated based on your photos,
and the final price will be shown to
you on the art proof that you receive.
- "How much will shipping cost?"
Because we charge the actual cost of UPS service and packing materials, we won't be able to tell you until
your replicas are packaged and ready to go, but a good rough estimate is
about $25-$30/100 pieces.
- "How long will it take to get my order?"
The process usually takes 4-6 weeks from start to finish, but it can be slower or faster depending in the time
of year. As the Holiday Season approaches, our schedules fills, and it takes
longer to produce new orders If
you have a special event, it's important that you allow plenty to time for
the process and the you let us
know at the start when you'll need them.
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- "How many pieces do I have to order?"
The minimum run for any single design is 48 pieces.
- "How are the nightlights packaged?"
Each nightlight is placed on a card and then wrapped in blister packing.
- "How much will each nightlight cost?"
Each nightlight costs $3.50, with quantity discounts available.
| 48 |
= |
$3.50 |
| 500 |
= |
$3.00 |
| 1,000 |
= |
$2.76 |
| 5,000 |
= |
$2.50 |
| 10,000 |
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$2.00 |
| 25,000 |
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$1.50 |
- "How much will shipping cost?"
Because we charge the actual cost of UPS service and packing materials, we won't be able to tell you until
your nightlights are packaged and ready to go.
- "How long will it take to get my order?"
You can have your nightlights in as little as a week, but it can be slower depending on the time of year. As
the Holiday Season approaches, our schedule fills, and it takes longer to
produce new orders. If you
have a special event, it's important that you allow plenty of time for the
process and that you let us know at
the start when you'll need then.
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- "How is my product made?"
A 4 color image is applied to the front and back of the ornament, and printed directly to the magnet. The
edges are painted black.
- "How many pieces do I have to order?"
The minimum first run of a new design is 48 pieces, and you can divide that between ornaments and magnets.
- "How are the ornaments packaged?"
Normally, each ornament is packaged in its own brown paper bag. We can also send you clear-lidded gift boxes at
85¢ each if you want to make a more attractive display or presentation.
- How much will each ornament or magnet cost?"
Each item costs $3.75, with quantity discounts available.
| 48 |
= |
$3.75 |
| 100
| = |
$3.50 |
| 250 |
= |
$3.00 |
| 500 |
= |
$2.75 |
- "How much will shipping cost?"
Because we charge the actual cost of UPS service and packing materials, we won't be able to tell you until
your products are packaged and ready to go.
- "How long will it take to get my order?"
The process usually takes 4-6 weeks from start to finish, but it can be longer or shorter depending on the time of
year. As the Holiday Season approaches, our schedule fills, and it takes longer
to produce new orders.
If you have a special event, it's important that you allow plenty of time for
the process and that you let us
know at the start when you'll need them.
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- "How much will each item cost?"
Each item costs $6.35, with quantity discounts available.
| 48 |
= |
$6.35 |
| 100 |
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$5.70 |
| 500 |
= |
$5.40 |
| 1000 |
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$5.15 |
| 2000 |
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$4.85 |
| 3000 |
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$4.50 |
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